Privacy policy
Privacy Policy
Last updated: October 24, 2026
This Privacy Policy explains how SnugPaws ("we", "us") collects, uses and shares your personal information when you visit or make a purchase on snuggpaws.store.
Information we collect
- Order information: name, billing and shipping address, email, phone number and payment details (payments are processed securely by our payment providers; we never see or store your full card number).
- Device information: browser, IP address, time zone and cookies, collected automatically when you browse the store.
- Communications: messages you send us by email.
How we use it
- To process and ship your orders and send order and shipping updates.
- To answer your questions and provide customer support.
- To prevent fraud and keep the store secure.
- To improve our store and, only if you agree, to send you offers by email. You can unsubscribe at any time.
Sharing
We share information only with service providers that help us run the store (such as Shopify, payment processors and shipping carriers), or when required by law. We do not sell your personal information.
Cookies
We use cookies to keep your cart, remember your preferences and understand how the store is used. You can control cookies in your browser settings.
Your rights
Depending on where you live (for example, California under the CCPA/CPRA), you may have the right to access, correct or delete your personal information, or to opt out of certain uses. To make a request, email snugpaws@use.startmail.com.
Data retention
We keep order information for as long as needed for accounting, legal and tax purposes.
Children
Our store is not directed to children under 13 and we do not knowingly collect their information.
Contact
Questions about this policy? Email snugpaws@use.startmail.com.